The Service
Ember creates personalized romance novels and related previews based on the information you provide. By using Ember, purchasing a story, submitting a gift, or sending us optional review material, you agree to these terms.
Eligibility
Ember is intended only for adults aged 18 and older. By using the service, you confirm that you are at least 18 and that you can lawfully enter into these terms.
Your Inputs
You are responsible for the information you submit to Ember. That includes interview answers, gift messages, review submissions, and any names or story details you choose to include. Do not submit unlawful material or information you do not have the right to share.
Orders, Payment, and Delivery
Orders are processed through Stripe. For paid self-purchase orders, the interview is part of the product. After payment and completion of the required interview, Ember generates and delivers your story digitally, currently promised within 5 days. Timing may vary if a book needs review, rewrite, or operational recovery.
Personalized Nature of the Product
Ember is a custom digital product made from your inputs. Your story is delivered as digital files, so there is no physical item to return. Personalization does not limit the money-back guarantee below.
AI-Generated and Adult Content
Ember stories are produced using AI-assisted systems and other creative tooling. The output is intended to reflect your selected tone, heat level, darkness level, and boundaries, but AI-generated content can still contain mistakes, awkward phrasing, or judgment errors. Some books may include mature, explicit, or darker themes depending on what you request.
Rewrites and Refunds
Love your story or get your money back. You can request a full refund before delivery or within 30 days of receiving your book, no questions asked. Email emma@embernovels.com from the address you used to order. There is no refund fee, and you do not need to explain your decision or accept a rewrite first.
If you would prefer us to fix your story, tell Emma what missed and we will work with you on a free rewrite. The choice is yours. This guarantee does not limit any rights you have under applicable law.
Reviews, Quotes, and Video Reactions
If you send Ember a review, quote, or testimonial, whether through our review page or by replying to one of our emails, you keep ownership of what you wrote and you give Ember permission to publish or quote from it in our own marketing. When we do, we identify you by first name only. We never publish your full name, your email address, your interview answers, or anything from the story we wrote for you.
Reaction videos, social handles, and any use of your full name are different. We only ever publish those with your explicit permission. If you would rather we did not quote you at all, email emma@embernovels.com and we will take your words down wherever we have used them.
Personal License
You receive a personal, non-exclusive license to read, keep, and privately share your purchased story. Ember retains all rights in the service, prompts, software, packaging systems, and underlying generation workflow.
Changes
Ember may update the service, pricing, creative systems, and these terms over time. Continued use of the service after an update means you accept the revised terms.
Contact
For questions about these terms, email emma@embernovels.com.