Talk to a person, not a ticket queue.
By the Ember team
Ember is a small studio, and we like it that way. There is no chatbot maze here and no support portal with seventeen categories. There is an inbox, and there are people who read it. Whatever you want to ask us, the way to do it is simple:
We read every email, and a real person replies. Most messages hear back within a day.
Mailing address. Ember is a digital studio, so there is no storefront to visit, but paper still finds us:
Ember Books1111B S Governors Ave # 45417
Dover, DE 19904, USA
A little help helping you
Asking about an order? Write from the email address you used at checkout, or mention it in your message. That is how we find your story, your interview answers, and your delivery status in seconds instead of a back-and-forth.
Asking about a gift? Tell us whether you are the gifter or the recipient, and the name the story was ordered under. Gift questions get the same care as everything else, including keeping surprises intact.
Something went wrong with your book? Say so plainly. If a chapter missed, if the pacing feels off, if something in your story does not match what you asked for, we want to know. Making it right is part of the product, not a favor.
Press, partnerships, or something else entirely? Same inbox. Start the subject line with whatever you are, and it will find its way to the right person quickly.
Before you write, the FAQ answers the most common questions about pricing, previews, personalization, and delivery. Curious who we are? That story is on the about page. Our privacy policy and terms cover the rest.
Or skip the email and start your story.
The interview is free, takes about fifteen minutes, and is the fastest way to see what Ember actually does.
Begin your story