Overview
Ember is an adults-only personalized fiction service. This policy explains what we collect, how we use it, which service providers help us run Ember, and what choices you have. We do not broker or sell your personal information for money. We do use carefully scoped service providers, analytics tools, and ad measurement tools to run the product and measure performance.
What We Collect
Depending on how you use Ember, we may collect contact details such as your name and email address; interview answers and story preferences, including romantic or sexual preference data you choose to share; gift details such as recipient name, email, and message; order data such as Stripe session IDs, payment status, and purchase amount; and optional review or testimonial content, including written responses, uploaded video, and social handles if you submit them.
We also collect technical and usage data needed to operate and measure the service, including IP address, browser and device information, pageviews, referrers, cookies, ad click identifiers, and attribution parameters such as UTM tags and Meta click IDs.
How We Use Your Data
We use your information to operate Ember: saving and restoring interview progress, processing payments, generating your preview and finished book, delivering files and transactional emails, handling rewrites, support, gifts, and review requests, protecting the service against abuse, and understanding which ads, pages, and product changes are working.
We may also use submitted interview and order data to improve the quality of the product, prompts, and fulfillment workflow. When we use data for internal analysis, we try to keep it scoped to what is needed for operations, product quality, and business learning.
Service Providers
Ember uses third-party providers to run the service. These include Stripe for payments, Supabase for database and file storage, Anthropic and related generation providers for story and preview generation, Postmark for transactional email, Vercel and Railway for hosting and jobs, PostHog for product analytics, Google Analytics for traffic measurement, Vercel Analytics and Speed Insights for site-level performance measurement, and Meta Pixel / Conversions API for ad attribution and conversion measurement. Those providers process data under their own terms and privacy policies.
Cookies, Analytics, and Session Replay
Essential storage keeps your interview and checkout working and remembers your privacy choice. Optional storage includes Meta cookies (_fbp and _fbc), Google Analytics cookies, PostHog browser identifiers, and Ember attribution cookies. When enabled, these help us measure visits, understand site use, and report advertising conversions, including through Meta’s server-side Conversions API.
Use “Your privacy choices” at the bottom of any page to turn off optional browser analytics and advertising measurement. This also opts out of the sale or sharing of personal information for targeted advertising through these tools. We honor Global Privacy Control automatically. You can keep using Ember without optional tracking. Essential order, security, support, and fulfillment records are still processed.
US visitors do not receive an automatic consent prompt. For Australia and Canadian provinces other than Québec, we show a short notice before optional tracking starts, with an easy opt-out. In Québec, the UK, the EU, and other or uncertain locations, optional tracking stays off until you accept. Closing the consent notice keeps it off. We use approximate country and province information supplied by our hosting provider, without requesting access to your device’s location.
Settings let you choose analytics and advertising separately. We remember choices and notice receipts for up to six months; changes to purposes may require a fresh choice. A notice receipt is not consent when you visit from another region. Choices apply to this browser; clearing storage or using another browser may require a new choice. The necessary browser preference identifier lasts up to one year. Global Privacy Control takes precedence.
We disable Meta’s automatic event and page-content collection, limit the event fields we send, and keep its browser pixel off private receipt and signed-link pages. We do not send your interview answers to Meta. Google Analytics advertising personalization and Google signals are disabled.
When optional analytics is enabled, PostHog may record site interactions with form inputs masked. Replay is suppressed on thank-you, gift redemption, review, and signed interview-resume visits. Payment entry happens on Stripe-hosted pages.
Retention
We keep information for as long as needed to operate Ember, fulfill orders, handle rewrites and support, maintain business records, and comply with legal obligations. If you start an interview and do not purchase, Ember may send a short follow-up sequence. After that sequence completes, we strip certain intimate free-text fields from abandoned interview records while keeping limited analytics fields needed to understand the funnel.
Paid order records, generated files, and support history may be retained longer because they are part of fulfillment, support, and recordkeeping. Optional review submissions, including testimonial video, may remain until removed or no longer needed.
Reviews and Testimonials
If you submit a review, quote, reaction video, or social handle, or reply to one of our emails with feedback about your book, we store that information to process your feedback, improve the books, and follow up with you. We may publish short excerpts of written feedback in our own marketing, attributed by first name only. We never publish your full name, your email address, your interview answers, or anything from the contents of your book.
Reaction videos, social handles, and any use of your full name are published only with your explicit permission. You can ask us to stop using your words at any time by emailing emma@embernovels.com, and we will remove them wherever they appear.
Security
We use reasonable administrative, technical, and vendor safeguards to protect information in transit and at rest. No system is perfect, and we cannot guarantee absolute security.
Your Choices
You can email us to request deletion of your data, ask questions about what we have, or ask us not to use your optional testimonial materials. You can also reply to Ember emails if you want a human to step in on a live order or interview thread.
Adults Only
Ember is intended only for adults 18 and older. Because the interview may ask about romantic preferences, heat level, or darker themes, please do not use Ember or submit personal information if you are under 18.
Contact
For privacy questions or deletion requests, email emma@embernovels.com.